Creating Tickets when Delivering Emails
I know that typically a common way of communication between a support team and their customers is through email. Integrating a method for tickets to automatically get created when sent to a particular email address is an essential feature for any technical support software. This capability will provide a simple way for support teams to work closely together and organize incoming support requests. With this assumption that email integration is a necessary feature I decided to start developing. Now when using Motivware you can provide an email address to your customers and when messages are delivered. You will see new tickets getting created.