I know that typically a common way of communication between a support team and their customers is through email. Integrating a method for tickets to automatically get created when sent to a particular email address is an essential feature for any technical support software. This capability will provide a simple

In addition to having a quality ticket management system its important that a customer support team provides a customer facing knowledge base. This will provide customers the ability to help themselves and quickly find answers to their problems.  Not to mention it will limit the number of incoming customer support

While every help desk software has a variety of features all to help tech support manage the problems and requests that customers have. You will always see many different offerings but they all seem to have at least one common feature. This includes the capability for a support representatives to